Your details, handled with care.

• We only collect personal details when you ask for quotes: your name, phone, email, postcode and your answers about the job.
• We share them with no more than three installers who service your area, so they can quote. Nobody else gets them for marketing.
• Installers pay us a referral fee for each enquiry we pass on. That never affects our ratings.
• You can ask us what we hold about you, correct it, or ask us to delete it, at any time.
• We don't use advertising cookies or tracking pixels.

My EnergyUpgradeQuotes is operated by Energy Upgrade Quotes Pty Ltd, ABN 15 672 616 581 ("we", "us"). We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Questions about privacy go to our privacy officer at info@energyupgradequotes.com.au.

When you browse. You can read every rating, guide and datasheet without telling us who you are. Our hosting provider keeps standard server logs (such as IP address, browser type and the pages requested) to keep the site running and secure.

When you ask for quotes. We collect:

• what you want quoted (for example solar, a battery or heat pump hot water) and any brand or product you were looking at;
• your postcode;
• your answers about the job, such as your power bill range, property type, what heats your water and when you'd like it installed;
• your name, mobile number and email address;
• which page you started from, and the date and time.

We don't ask for your street address, date of birth, payment details or any government identifier. Please don't include sensitive information in your answers.

In your browser. While you fill in the quote form, your answers are saved in your browser's session storage so you don't lose them if you reload the page. They stay on your device, are cleared when you send the form, and disappear when you close the tab.

We use the details you give us to:

• match you with up to three installers who service your postcode and what you asked for;
• pass your enquiry to those installers so they can contact you and prepare quotes;
• contact you about your enquiry, for example to confirm details or tell you who will be in touch;
• check the quality of installers in our network, including asking how your experience went;
• meet our legal obligations and handle complaints.

We won't send you marketing unless you agree to it, and every marketing email includes an unsubscribe link. We don't use your details to build advertising profiles.

Installers. When you ask for quotes, you agree that we can share your enquiry with no more than three installers who service your area. They may call, text or email you about your quote. Each installer is a separate business with its own privacy policy, and is responsible for how it handles your details once it has them.

Referral fees. Installers pay us a fee for each enquiry we pass to them. That's how the site stays free. It has no effect on any rating, score, rank or verdict.

Service providers. We use trusted providers for website hosting, our customer database and email. They handle your details only to provide those services to us.

Where the law requires. We may disclose information if a law, court or regulator requires it.

We don't sell, rent or trade your details to anyone else, including product manufacturers.

Our website is hosted by Hostinger, whose servers may be outside Australia (including in Asia), and our email runs on Google Workspace, which stores data in Google's data centres around the world, including the United States. If a provider stores or accesses data outside Australia, we take reasonable steps to make sure it protects your information in line with the Australian Privacy Principles.

We keep quote enquiries for 24 months so we can follow up on installer quality and handle any complaints, then delete or de-identify them. You can ask us to delete your details sooner; we'll do so unless the law requires us to keep them.

Our site uses an encrypted connection (HTTPS). Access to enquiries is limited to the people and providers who need it, and we review that access regularly. No system is perfectly secure; if a data breach is likely to cause you serious harm, we'll tell you and the Office of the Australian Information Commissioner, as the Notifiable Data Breaches scheme requires.

• Access and correction. Ask us what we hold about you and we'll tell you, usually within 30 days. If something is wrong, we'll fix it.
• Deletion. Ask us to delete your enquiry. We'll also ask the installers we sent it to not to contact you further.
• Stop contact. Tell an installer you're no longer interested, or tell us and we'll pass it on.
• Stay anonymous. You can use all the ratings and guides without giving us any details. We need your contact details only to arrange quotes.

Email info@energyupgradequotes.com.au for any of these. We'll need to confirm it's you before sharing or changing anything.

We don't use advertising cookies, tracking pixels or third-party analytics at the moment. If we add analytics later, we'll update this policy first and explain what it collects.

If you're unhappy with how we've handled your information, email info@energyupgradequotes.com.au and we'll respond within 30 days. If you're still not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

We'll update this page if our practices change and show the date at the top. Significant changes will apply only to information collected after the change, unless you agree otherwise. See also our terms of use and why we're independent.