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Stiebel Eltron heat pump hot water review.

Known for SHP-O Plus and Premium heat pumps.

5.2FairEnergyUpgrade Score out of 10

#12 of 16 heat pump brands

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Founded
1924
Headquarters
Holzminden, Germany; Port Melbourne, Australia
Stock exchange
Not listed
Selling in Australia since
1995
Series on the approved list
1

Our verdict

Is a Stiebel Eltron heat pump right for you?

German-made and good in the cold, but the SHP-O is louder than most at 1 metre and its rated savings are below the leaders. Its earlier WWK range drew poor owner feedback.

Rated 5.2/10, #12 of 16 brands we rate for heat pump hot water.

A good fit if

  • You're in a cold climate

Maybe look elsewhere if

  • Noise is a concern
  • You want the highest rated savings

What we like

  • Cold climates

    Runs to -10°C.

  • European build

    Made by a German family-owned company.

Worth weighing up

  • Noise

    47 dB(A) at 2 metres, about 53 at 1 metre.

  • Track record

    The previous WWK range was discontinued after poor feedback.

What owners say.

4.1out of 5

From 7 owner reviews of Stiebel Eltron heat pump hot water on independent review sites.

Earlier ranges, not counted in the rating

Ratings as published on 8 October 2026. Some review sites invite or reward reviews, so we weight ratings by how many reviews sit behind them and pull small samples towards an average. We don't collect or edit these reviews.

How we rate Stiebel Eltron heat pump hot water.

5.2

The same five parts for every brand. No brand can pay to change any of it. The full method

  • Product scores · 40%

    5.7

    Best series: SHP-O Plus and Premium 5.7

  • Owner reviews · 20%

    5.1

    4.1 stars from 7 owner reviews on SolarQuotes

  • Track record · 15%

    7.0

    31 years selling in Australia, not listed

  • Installer and market standing · 15%

    0.8

    Not placed in the 2025 or 2026 installer votes for heat pumps; 7 owner reviews

  • Australian support · 10%

    7.0

    Australian office, local phone

Every Stiebel Eltron heat pump series.

Tap a series for why it scores what it does, its full specs, every version and the datasheet.

Questions to ask your installer

  1. 1What size tank suits my household, and why?
  2. 2Where will the unit go, and how close is it to bedrooms or the neighbours?
  3. 3Which STCs and state rebates are already taken off this price?

A good installer will be glad you asked, whichever brand you choose.

Australian support

Office
294 Salmon Street, Port Melbourne VIC 3207
Phone
1800 153 351

Your installer is the first contact for a warranty claim. Use these if your installer has closed.

Recalls and known issues

No recalls on the ACCC Product Safety register for Stiebel Eltron heat pump hot water, checked 6 October 2026.

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