Battery and solar rebates step down every January. See what you can still claim
Neopower logo

Neopower heat pump hot water review.

Known for Black Shield and Black Diamond all-in-one heat pumps.

6.3FairEnergyUpgrade Score out of 10

#5 of 16 heat pump brands

Get Neopower quotes Compare heat pump hot water brands
Founded
2010
Headquarters
Scoresby, Australia (Imaca Pty Ltd)
Stock exchange
Not listed
Selling in Australia since
2010
Series on the approved list
2

Our verdict

Is a Neopower heat pump right for you?

The newer Black Shield earns some of the highest government-modelled savings of any all-in-one, with a 7-year tank warranty. Against that: labour cover is short outside Victoria, and its heat pumps have only been on the federal register since 2023.

Rated 6.3/10, #5 of 16 brands we rate for heat pump hot water.

A good fit if

  • You want high rated savings in an all-in-one
  • Your installer has a track record with it

Maybe look elsewhere if

  • You need long labour cover outside Victoria

What we like

  • High rated savings

    Black Shield earns up to 34 STCs in Zone 3.

  • Quiet Black Diamond

    42 dB(A) at 1 metre.

Worth weighing up

  • Labour cover

    2 years on labour, or 5 years under Solar Victoria programs.

  • New

    On the federal register since 2023.

What owners say.

5.0out of 5

From 44 owner reviews of Neopower heat pump hot water on independent review sites.

No owner reviews for Neopower heat pump hot water on SolarQuotes yet.

Ratings as published on 8 October 2026. Some review sites invite or reward reviews, so we weight ratings by how many reviews sit behind them and pull small samples towards an average. We don't collect or edit these reviews.

How we rate Neopower heat pump hot water.

6.3

The same five parts for every brand. No brand can pay to change any of it. The full method

  • Product scores · 40%

    6.8

    Best two series: Black Shield 7.2, Black Diamond 6.4

  • Owner reviews · 20%

    7.9

    5.0 stars from 44 owner reviews on ProductReview

  • Track record · 15%

    5.6

    16 years selling in Australia, not listed

  • Installer and market standing · 15%

    2.0

    Not placed in the 2025 or 2026 installer votes for heat pumps; 44 owner reviews

  • Australian support · 10%

    9.0

    Australian office, local phone, service email

Every Neopower heat pump series.

Tap a series for why it scores what it does, its full specs, every version and the datasheet.

Questions to ask your installer

  1. 1What size tank suits my household, and why?
  2. 2Where will the unit go, and how close is it to bedrooms or the neighbours?
  3. 3Which STCs and state rebates are already taken off this price?

A good installer will be glad you asked, whichever brand you choose.

Australian support

Office
1 Jellico Drive, Scoresby VIC 3179
Phone
1300 062 788
Email
info@neopower.com.au
Hours
Mon–Fri 9am–5pm

Neopower is the trading name of Imaca Pty Ltd.

Your installer is the first contact for a warranty claim. Use these if your installer has closed.

Recalls and known issues

No recalls on the ACCC Product Safety register for Neopower heat pump hot water, checked 6 October 2026.

See your home's score in two minutes.

Free, independent and no obligation. Up to three vetted installers quote on your bundle.