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Emerald Energy heat pump hot water review.

Known for All-In-One Pro, Select and split heat pumps.

6.2FairEnergyUpgrade Score out of 10

#7 of 16 heat pump brands

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Founded
2006
Headquarters
Frenchs Forest, Australia
Stock exchange
Not listed
Selling in Australia since
2006
Series on the approved list
3

Our verdict

Is an Emerald Energy heat pump right for you?

A popular, mainstream R290 range with strong rated savings and a large owner base: 4.3 stars from 296 reviews of the All-In-One on ProductReview. The All-In-One Pro is the pick; the split saves well but is loud, and labour cover on cheaper models is short.

Rated 6.2/10, #7 of 16 brands we rate for heat pump hot water.

A good fit if

  • You want a mainstream heat pump with good rated savings

Maybe look elsewhere if

  • The unit will sit near a bedroom (the split is 54 dB)

What we like

  • Strong rated savings

    Up to 34 STCs in Zone 3 for the split system.

  • Cold-weather split

    The split runs down to -15°C.

Worth weighing up

  • Noise

    49–54 dB(A) at 1 metre depending on model.

  • Shorter labour cover

    2 years service on Select and split models.

What owners say.

4.3out of 5

From 334 owner reviews of Emerald Energy heat pump hot water on independent review sites.

Ratings as published on 8 October 2026. Some review sites invite or reward reviews, so we weight ratings by how many reviews sit behind them and pull small samples towards an average. We don't collect or edit these reviews.

How we rate Emerald Energy heat pump hot water.

6.2

The same five parts for every brand. No brand can pay to change any of it. The full method

  • Product scores · 40%

    6.8

    Best two series: Split 6.8, All-In-One Pro 6.7

  • Owner reviews · 20%

    6.5

    4.3 stars from 334 owner reviews on ProductReview and SolarQuotes

  • Track record · 15%

    7.0

    20 years selling in Australia, not listed

  • Installer and market standing · 15%

    3.3

    Not placed in the 2025 or 2026 installer votes for heat pumps; 334 owner reviews

  • Australian support · 10%

    7.0

    Australian office, local phone

Every Emerald Energy heat pump series.

Tap a series for why it scores what it does, its full specs, every version and the datasheet.

Questions to ask your installer

  1. 1What size tank suits my household, and why?
  2. 2Where will the unit go, and how close is it to bedrooms or the neighbours?
  3. 3Which STCs and state rebates are already taken off this price?

A good installer will be glad you asked, whichever brand you choose.

Australian support

Office
Level 2, 12A Rodborough Road, Frenchs Forest NSW 2086
Phone
02 9466 6000

Your installer is the first contact for a warranty claim. Use these if your installer has closed.

Recalls and known issues

No recalls on the ACCC Product Safety register for Emerald Energy heat pump hot water, checked 6 October 2026.

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