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Ecogenica heat pump hot water review.

Known for R-Series split heat pumps.

4.6FairEnergyUpgrade Score out of 10

#15 of 16 heat pump brands

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Founded
2018
Headquarters
Braeside, Australia
Stock exchange
Not listed
Selling in Australia since
2018
Series on the approved list
1

Our verdict

Is an Ecogenica heat pump right for you?

Ecogenica's R-Series earns some of the highest government-modelled savings of any heat pump we rate. Against that: an older model was recalled in 2024, the units are on the louder side, and owners are unhappy: 3.3 stars across 18 reviews on ProductReview and SolarQuotes.

Rated 4.6/10, #15 of 16 brands we rate for heat pump hot water.

A good fit if

  • You want maximum rated savings from a split system

Maybe look elsewhere if

  • Noise near bedrooms is a concern
  • You want a long brand track record

What we like

  • Top rated savings

    Up to 34 STCs in Zone 3, the highest on the register.

  • Long tank warranty

    7 years on the cylinder.

Worth weighing up

  • 2024 recall

    EG-215F units had an electric shock risk at the control panel; repairs arranged.

  • Noise

    Around 47–50 dB(A) at 1 metre.

What owners say.

3.3out of 5

From 18 owner reviews of Ecogenica heat pump hot water on independent review sites.

Ratings as published on 8 October 2026. Some review sites invite or reward reviews, so we weight ratings by how many reviews sit behind them and pull small samples towards an average. We don't collect or edit these reviews.

How we rate Ecogenica heat pump hot water.

4.6

The same five parts for every brand. No brand can pay to change any of it. The full method

  • Product scores · 40%

    7.0

    Best series: R-Series 7.0

  • Owner reviews · 20%

    3.7

    3.3 stars from 18 owner reviews on ProductReview and SolarQuotes

  • Track record · 15%

    0.8

    8 years selling in Australia, not listed; 1 ACCC recall

  • Installer and market standing · 15%

    1.4

    Not placed in the 2025 or 2026 installer votes for heat pumps; 18 owner reviews

  • Australian support · 10%

    7.0

    Australian office, local phone

Every Ecogenica heat pump series.

Tap a series for why it scores what it does, its full specs, every version and the datasheet.

Questions to ask your installer

  1. 1What size tank suits my household, and why?
  2. 2Where will the unit go, and how close is it to bedrooms or the neighbours?
  3. 3Which STCs and state rebates are already taken off this price?

A good installer will be glad you asked, whichever brand you choose.

Australian support

Office
6 Braeside Drive, Braeside VIC 3195
Phone
1300 341 010

Ecogenica products are sold by Eco Alliance Pty Ltd; recall repairs are arranged through Eco Alliance.

Your installer is the first contact for a warranty claim. Use these if your installer has closed.

Recalls and known issues

  1. 17 October 2024

    Ecogenica EG-215F heat pump water heater

    EG-215F units with the control panel inside the heat pump, sold in NSW and Victoria by Eco Alliance Pty Ltd. Not a series we list.

    Live electrical parts can be touched when opening the control panel to change settings, risking serious injury or death from electric shock. Eco Alliance arranges repair by an authorised technician.

    Repair available

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