Privacy Policy

This Privacy Policy explains how Energy Upgrade Quotes (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information.

Energy Upgrade Quotes is operated by ENERGY UPGRADE QUOTES PTY LTD
ABN: 15 672 616 581

We are committed to protecting your privacy and handling personal information responsibly, in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What Information We Collect

We may collect personal information when you visit our website, submit an enquiry, or request quotes. This may include:

• Full name
• Phone number
• Email address
• Property address or suburb
• Information about your current energy system (solar, battery, heat pump, etc.)
• Household or usage-related details you choose to provide
• Any other information you submit through forms or communications

We may also collect non-personal information such as browser type, device, pages visited, and general usage data for website analytics.

2. How We Use Your Information

We collect personal information to:

• Respond to enquiries and provide requested information
• Help you compare solar, battery, and heat pump options
• Connect you with suitable local installers only if you request quotes
• Improve our website, content, and user experience
• Communicate with you about your enquiry or request

We do not sell personal information to third parties.

3. Sharing Your Information

Your personal information may be shared only in the following circumstances:

• With local installers when you request quotes or ask to be contacted
• With trusted service providers who assist us in operating our website or systems
• Where required by law or regulatory obligations

Installers receive only the information necessary to respond to your request.

4. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

This includes:

• Secure systems and access controls
• Limiting access to authorised personnel only
• Using reputable hosting and data-management services

While no system is 100% secure, we continuously review our practices to maintain strong data protection.

5. Cookies and Analytics

Our website may use cookies and analytics tools to:

• Understand how visitors use the site
• Improve performance and content relevance
• Measure traffic and engagement

Cookies do not identify you personally. You can disable cookies through your browser settings if you prefer.

6. Accessing or Correcting Your Information

You may request access to, or correction of, personal information we hold about you at any time.

To do so, please contact us using the details below.

7. Marketing Communications

We may contact you in relation to your enquiry or request. We will not send unsolicited marketing communications, and you can opt out of any future communications at any time.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites and encourage you to review their privacy policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will always be published on this page.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us: